Platform
RMA Management
Streamline your complete return process — from submission to resolution. With configurable workflows, automatic status transitions and full traceability.
Complete return management
Every aspect of the return process under control.
Return Requests
Receive and process return requests with standardized forms and automatic validation.
Status Workflows
Configure over 126 status options with automatic transitions and role-based visibility.
Automatic Actions
Set rules that automatically trigger actions on status changes, such as emails and notifications.
Multi-party Handoff
Seamlessly transfer cases between retailers, suppliers and brands with full audit trail.
In-app Communication
Communicate directly within cases via chat messages and attachments. No more email needed.
SLA Monitoring
Monitor turnaround times with automatic alerts when deadlines are exceeded.
Discover how OneHup streamlines your returns
Request a personal demo and see the difference.