Onehup makes the complete workflow for returns, repairs and warranty handling smoother for both retailer and supplier. It saves on manpower and time, avoids relentless phone calls and e-mails and prevents a lot of frustration.
In short, it saves time and money!
In addition to the RMA solution, the system offers you the file cloud option, an extremely useful marketing tool.
All the information you want your partners to be able to access, can be placed here. Folders and sub-folders can be created and the search option enables you to quickly find the relevant documents.
By using Onehup.com, you get full insight into all cases related to you. Which products are involved the most, the time between purchase and problem or which suppliers have the most cases are just some of the details which can be found in the program.
Makes Life easy.
Onehup offers the possibility to add multiple users to the system. This means one place where all persons involved can see and add information. No more shared e-mail boxes, unanswered e-mails or excuses for not dealing with the case.
In addition all parties involved will automatically be updated when new actions have taken place.
Tiper BV – which is headquartered in Breda, the Netherlands – has developed an online platform called Onehup.com. Tiper BV also markets and operates the onehup.com platform; a platform that allows brands, producers, distributors, agents and retailers to process claims and repairs from both consumers and BtoB. The main application has automated the complete workflow and communication that involves processing claims and repairs. The service is multilingual and available worldwide.