Right-to-Repair Starter Pack
Right-to-Repair is coming. Make sure your repair and claims process is ready.
With the Onehup Right-to-Repair Starter Pack, you start as a supplier with one brand, one retailer and one clear flow for claims, repairs, quotations and consumer communication.
From regulation to a workable process
Europe wants products to be discarded less quickly and repaired more often. From 31 July 2026, EU countries must apply the new Right-to-Repair rules in national law.
For suppliers, importers, brands and retailers, it becomes more important to organize repair requests, claims, quotations and communication properly.
Onehup is not legal advice and does not solve the law for you. The Starter Pack does help set up the practical process around repairs and claims in a clear, traceable and workable way.
The Service Intake Form is the front door of the flow
The Onehup Service Intake Form is the entry point for the whole flow. Consumers or retailers can submit a claim, repair request or service case in a structured way.
The request arrives directly in Onehup, including the information needed to assess and handle the case properly. Think of product details, purchase information, description, photos, attachments and contact details.
What is included in the Starter Pack?
One supplier. One brand. One retailer. One Service Intake Form. One working repair flow.
Supplier as customer
1 supplier account with at least 1 supplier branch. The supplier is the paying customer.
1 brand
The package is deliberately focused on one brand within this collaboration.
1 invited retailer
Including at least 1 retailer branch and full functionality within this collaboration.
Service Intake Form
Consumers or retailers submit claims, repair requests and service cases in a structured way.
Standard flow
A clear route for claims, repairs, quotations and resolution.
Permissions set sensibly
Users and permissions are set sensibly by default, but can be adjusted by the customer.
Step by step to a working repair flow
- 01
Choose the Starter Pack
The supplier chooses the package and enters company, billing and basic details.
- 02
Set up the supplier environment
The supplier creates the basic environment, including at least one branch and one brand.
- 03
Invite one retailer
The retailer is connected to the brand and gets full functionality within this collaboration.
- 04
Activate the Service Intake Form
Consumers or retailers can submit claims, repair requests and service cases in a structured way.
- 05
Handle cases together
Supplier and retailer track status, communication, quotations, decisions and resolution in one case.
Deliberately focused
This Starter Pack is designed to help you start professionally with one concrete collaboration. Multiple retailers, multiple brands, extra branches beyond the basics, multiple suppliers, custom workflows, API or ERP integrations, custom reporting, heavy onboarding and carrier integrations beyond standard options are deliberately not included in this entry tier.
Those elements belong in higher tiers or separate agreements.
What does it deliver right away?
No more loose emails between supplier and retailer. No incomplete claims. No unclear quotations. No searching through scattered communication.
Instead: one case, one flow and clear roles.
Frequently asked questions
Short and practical, so the offer is immediately clear.
For suppliers, importers and brands that want to start with one retailer and a clear flow for claims, repairs, quotations and resolution.
No. Onehup does not provide legal advice. The Starter Pack does help organize the practical process around repairs and claims in a professional and traceable way.
No. The retailer gets full Onehup functionality within this one collaboration. Permissions are set sensibly by default, but can be adjusted.
Not within this Starter Pack. If you want to connect multiple retailers, that belongs in a higher tier.
Not within this Starter Pack. This package is deliberately focused on one brand.
Yes. Extra retailers, brands, branches, integrations or more advanced reporting fall under higher tiers or separate agreements.
Turn Right-to-Repair into a workable process
Start with one supplier, one brand and one retailer.