Automate your returns, repair & warranty workflow
OneHup connects retailers, suppliers and brands in one platform. From intake to resolution — full control over every case.
Everything you need
OneHup offers a complete platform for managing returns, repairs and warranty claims — from intake to financial settlement.
RMA Management
Manage return requests with configurable workflows, status transitions and automatic notifications.
Warranty Handling
Track warranty claims from submission to resolution with cost approval and SLA monitoring.
Shipping & Carriers
Book shipments, generate labels and track packages via DHL, PostNL, UPS and more.
Insights & Reports
Real-time dashboards with KPIs, trend analysis and export options for data-driven decisions.
File Cloud
Central document management with folder structure, search and direct linking to cases.
Self-Service
Let consumers submit returns and damage reports themselves via customizable widgets on your website.
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Ontdek in 2 minuten hoe OneHup uw after-sales proces transformeert.
Why OneHup
Built for the complexity of after-sales
OneHup is designed by people who know the challenges of returns, repairs and warranty from the inside out.
Faster turnaround
Automated workflows and status transitions speed up the handling of every case.
Full control
Always know where every case stands with real-time tracking and role-based views.
Seamless collaboration
Retailers, suppliers and brands work together in one environment with shared cases and communication.
Data-driven insight
Make better decisions with dashboards, reports and trend analysis across your entire return flow.
331+ brands in OneHup, o.a.
Built for your position in the chain
Whether you are a retailer, supplier or brand — OneHup adapts to your way of working.
Retailers
Easily submit cases, track status and communicate directly with suppliers. Manage consumer data and stores from one overview.
Suppliers
Receive and process cases efficiently. Manage repairs, assess warranty claims and track costs with approval flows.
Brands
Keep overview of your products in the field. Monitor warranty claims, define return policies and analyze product performance.
Frequently Asked Questions
Have questions?
Find answers to the most frequently asked questions about OneHup.
OneHup is a web-based platform for managing returns, repairs and warranty claims. It connects retailers, suppliers and brands in one shared environment.
OneHup is built for businesses that sell, repair or manufacture products and deal with returns, repairs or warranty claims. Think retailers, service companies and brands.
OneHup integrates via nShift with all major carriers including DHL, PostNL and UPS. New carriers can easily be added.
After a short onboarding you can get started right away. Your account is configured based on your role and needs. Most customers are operational within a week.
Absolutely. OneHup runs on secured European servers, uses encrypted connections and offers role-based access control. Your data is never shared with third parties.
Yes, we offer a personal demo where we showcase the platform based on your specific situation. Get in touch via the contact form.
Ready to transform your after-sales?
Discover how OneHup can streamline your returns, repair and warranty process. Request a personal demo.